I suppose to receive a refund of $35 for the welcome purchase, i waited for 1 week, so i called to the hotline and the i told the officer i did not receive any reply and refund from them then the officer(rude and impatient) said i can either wait or ask for a refund. email sent to request for refund and unsubscribe, 1 week later still nothing at all and the subscription fee deducted again.call the call center he can only refund 1 mth subscription fee only and the item i purchased not from them